Many of our clients have been moved to write letters about how we've treated them and their properties whilst carrying out the guttering replacement work. Here's a selection of recent ones:
We have now returned to Cornwall and I am writing to thank you and Mick for carrying a first class professional job in replacing the finlock concrete guttering on our house.
.Mick carried out the work in a well planned methodical way, clearing up after each operation.
The method you use is, in our view, by far the best way to replace concrete guttering and ensure a permanent solution. The scaffolding was taken down on time and the skip removed. Thank you for the thorough way the site was cleared up at the end and every thing left clean and tidy.
The appearance of our house has been transformed for the better.
Mr and Mrs S, Truro
My wife & I are delighted with the work carried out this week at our large detached bungalow, which had troublesome concrete gutters. The fitter, Mick and his two assistants, Kyle and Josh, arrived on time, removed the gutters and downpipes and efficiently replaced them with nice new UPVC. Throughout their time with us, they were very professional, thoughtful and pleasant. They carried out the work exactly as you promised, clearing up everywhere tidily at the end. We could not be more satisfied and are very glad we chose Trent Valley Fascias to carryout the work.
Mrs & Mrs Robinson, Swaffham, Norfolk
I write with reference to the work carried out on our property by your installation team on the 18th & 19th July.
I would like you to know that my wife and I are absolutely delighted with the work done and the manner in which the work was carried out. Your team showed professionalism, skill, politeness and care in what they were doing. During the time they were working on our property they kept us informed every step of the way, even though there was a bit of a hitch with the scaffolding.
Would you please pass on our thanks and appreciation to the team for a job well done?
Mr J H, Plymouth
"Dear Mr Burton,
I'm writing to congratulate you on a job well done.
Your team were very professional and efficient, they really are a great asset to your company.
They discussed options with me when appropriate and kept me always up to date with the progress of the work throughout the day.
There was an issue in matching the roof tiles, which they resolved using initiative, yet still managed to finish ahead of schedule.
There was a great dynamic between the individuals and they obviously supported each other well throughout the time they were on site.
The gutters and fascias look very smart and a special thank you for the clean and tidy state they left me house, given how invasive removing concrete guttering is.
I can't wait for it to rain so that I can see the guttering in action!
Mr F Dignan, Berkshire
I have just had my guttering replaced by your company and would like to praise the fitters, Mick and Will, for their excellent work.
I have thought about having this work done over the past two years - wish I hadn't waited so long - as I am so pleased with the results!
I shall certainly have no hesitation on recommending your company.
Mrs J Monk, Hazlemere
“Dear Yan, I am writing to thank you for the speedy and efficient removal of the Finlock concrete gutters and the installation of new fascias/gutters to my house at Manadon and my mother's bungalow at Richmond Road. I would also like to congratulate both teams for their excellent standard of work, mannerly conduct and the cleanliness of the site after the jobs were finished. I would specifically mention that Mick's work to the bay window is superb.
This work has certainly enhanced the overall appearance of both properties and rid them of expensive frequent maintenance in the future.
I shall have no hesitation in recommending your company to other customers.
Well done Trent Valley! Best regards”
“Congratulations to Trent Valley Fascias, on solving the problems of our leaking concrete gutters... The timetable was 100% followed to our great satisfaction... The team carried out an excellent job, were highly professional, dedicated, polite and worked very hard... At the end of each day, the premises were left neat, clean and tidy... Our sincere gratitude to Trent Valley Fascias.”
Dr. Modgil, Berkshire
“Dear Jan, I am writing to say how pleased we are with our new guttering. It looks so much better than the old concrete ones. Your lads were so professional and friendly, and even kept working when it started to rain, so that they could finish on time as promised. They also left everything clean and tidy when they left, and also took the boards from the scaffolding so that we could receive the signal for Sky TV. They were rewarded with coffee and biscuits!”
Mr & Mrs Nunn, Oxfordshire
“Dear Jan, I am more than pleased with my guttering, the workmanship is superb, and the team of men were gentlemen, polite, kind, and hard working, in the most adverse weather conditions anyone has ever seen, gale to hurricane winds, cold & rain showers. They deserve a medal for the work they did. This is an honest firm and as a 78 year old woman who lives alone, and in the past has been taken for a ride, to find an honest firm such as this is a joy.”
Mrs Whitfield, Gloucestershire
“Dear Sirs, a first class job done by Andy & Dave, your fitters replacing our concrete guttering. Time-wise and cleanliness during the fitting were first class. I shall fully recommend your company to any interested parties.”
Mr Pepper, Coventry, West Midlands
“Dear Jan, just a short note to say how pleased we are with the work carried out by your fitters on our guttering and front canopy. Dave and Andy did a really good job and it all looks great. Everything was left clean and tidy, so than you very much.”
Mr Williams, Northants
“Dear Jan, just a note to say how pleased we are with the finished replacement guttering and fascias. It has certainly made a big improvement to the house by replacing the original concrete guttering and we are sure it has added value as well as 'kerb side appeal' to the property. We were very pleased with the quality of materials used and Andy & Dave were professional & courteous, fortified by numerous cups of coffee and they left the site clean and tidy. We would have no hesitation in recommending Trent Valley Fascias for future jobs.”
Mr & Mrs Rice, Warwickshire
“Dear Jan, we have just had you guttering and fascias installed by your company and would like to say how impressed we were with how the work was carried out. Dan, Nick & Brian are excellent fitters - very polite, jolly and nothing was too much trouble. Their work is beyond reproach and cannot be faulted, being carried out so quickly but efficiently. The property was left in a very clean and tidy condition. We would certainly recommend your firm to anyone.”
Mr & Mrs Pearce, Gloucestershire
“Dear Jan, please find two cheques amounting to --------- for the work completed on our house. I would like to take this opportunity to say we are very happy with the work and a big thank you to Jan and his capable team of workmen.”
Mrs Watret, Leicestershire
“Dear Sir, many thanks for the excellent job done. The concrete guttering removal was a specialist job and we had two top men in Andy & Dave. The work was carried out to a very high standard and the complete area was left neat and tidy. We would like to also thank Jan who explained everything fully.”
Mr Pare, Leicestershire
“Hello Jan, this card is to say a 'special thanks' for arranging the excellent work which Andy & Dave did on replacing our old concrete guttering - for the new fascia ones: - what a transformation - unbelieveable! First class team & 1st class job (think they deserve a bonus!!).”
Mr & Mrs White, Coventry, West Midlands
“Dear Sir, we have just had our gutters replaced by your company. The work was carried out just as Jan Burton said it would be. Jan demonstrated how it was going to work without any sales talk. The two fitters were quick and tidy, carrying out the job with as little mess as possible and cleaned up after. We are very pleased.”
Mr & Mrs Semple, Derbyshire
“Hello Jan, just a few words to say thank you for a fantastic job your two professional workmen did on on my guttering and canopy. I am glad you talked me into having it done. The concrete guttering was well past its life span, very porous giving a lot of damp patches. The canopy looks great as well. What more can I say. Professional job done well. Thank you.”
Ivan & Jessie, Derbyshire
“Dear Mr Burton, I would like to thank you and your men (Andy & Dave) for the work carried out at my house. They have done an excellent job, of which I am very pleased. Any mess incurred during the work was always cleaned up and was left spotless.”
Mr P Cox, Derbyshire
“Hi Jan, As you already know I called on site this morning to see how the works were progressing and was pleasantly surprised to find that the works were nearing completion.
I am pleased to confirm that the works to date have been carried out promptly and efficiently as you promised at the outset without any disruption to our tenant and have transformed the appearance of the property. Kind Regards,”
Phil Early, Surveyor, South Devon Rural Housing Association Ltd.
“Dear Mr Burton, Following our earlier conversation with regards to the above mentioned works, I write to grant permission for the works to proceed, as agreed, where the two properties meet, the area will be left sealed and watertight. Regards”
Ray Mohammed, Repairs Technical Manager, Adult services, health & housing, Croydon landlord services
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